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Case Study
Ms. Riya Malhotra is serving as a Sub-Divisional Magistrate (SDM) in a backward, drought-prone block where a large section of the population depends on government welfare schemes such as the Public Distribution System (PDS), pensions, and employment under MGNREGA.
During a routine inspection, Ms. Malhotra discovers serious irregularities in the local PDS system. Several fair price shop dealers have been diverting subsidised food grains to the open market with the alleged connivance of lower-level revenue and supply officials. Digital records show compliance, but ground verification and beneficiary testimonies indicate widespread exclusion of genuine households.
If strict action is taken immediately, such as suspension of dealers and officials, there is a risk of disruption in food supply for thousands of vulnerable families in the short term. Moreover, some of the accused officials are known to be politically well-connected, and informal messages reach Ms. Malhotra advising her to “handle the matter sensitively” to avoid controversy.
At the same time, civil society organisations and local media have begun highlighting the issue, questioning the administration’s commitment to transparency and justice. With the lean agricultural season approaching, any prolonged disruption in welfare delivery could worsen hunger and distress.
Ms. Malhotra must decide how to act in a manner that ensures justice, protects the vulnerable, and upholds administrative integrity.
Questions
1. What are the ethical issues involved in this case?
2. What options are available to Ms. Malhotra? Examine the merits and demerits of each.
3. What course of action should Ms. Malhotra adopt? Justify your answer in terms of ethical values, public interest, and administrative responsibility.
13 Feb, 2026 GS Paper 4 Case StudiesIntroduction:
This case presents a classic administrative dilemma involving the conflict between immediate welfare delivery and long-term institutional integrity. Ms. Riya Malhotra faces the challenge of dismantling a corrupt nexus without harming the very beneficiaries the system is meant to protect.
Stakeholders
- Ms. Riya Malhotra (SDM): The decision-maker facing a crisis of conscience and professional duty.
- Vulnerable Beneficiaries: Poor households in a drought-prone area whose Right to Food (Art. 21) is being violated.
- Corrupt Elements: FPS dealers and conniving officials prioritizing personal greed over public duty.
- Political Executive: Those exerting informal pressure to protect the corrupt status quo.
- Civil Society & Media: Watch Dogs demanding accountability and transparency.
- State Administration: Whose credibility and trust are at stake.
Body:
1. Ethical Issues Involved
- Integrity vs. Political Expediency: The core conflict is between upholding probity in governance (taking action against corruption) and yielding to "informal" political pressure to avoid controversy.
- Retributive Justice vs. Distributive Justice: Punishing the guilty (Retributive) must be balanced against ensuring the continuous flow of food grains to the hungry (Distributive).
- Immediate suspension of dealers might disrupt the supply chain, harming the poor in the short term.
- Public Trust vs. Administrative Collusion: The connivance of revenue officials represents a breach of fiduciary trust.
- Failing to act would validate the public's cynicism toward the administration.
- Compassion vs. Procedural Rigidity: The "digital compliance" masks "ground reality."
- Relying solely on data (exclusion errors) versus listening to beneficiary testimonies highlights the need for compassion and empathy in administration.
- Accountability: The SDM is accountable not just to her superiors but to the Constitution and the people. Ignoring the irregularities would amount to administrative complicity.
2. Options Available to Ms. Malhotra
Option 1: Immediate & Strict Action (Suspend all accused dealers and officials instantly)
- Merits:
- Upholds the rule of law and Zero Tolerance to Corruption.
- Restores public trust and pacifies Civil Society/Media.
- Sends a strong deterrent message to other corrupt elements.
- Demerits:
- Humanitarian Crisis: Sudden closure of shops may disrupt food supply during the lean season, causing hunger.
- Political retaliation: Potential for transfer or harassment before the investigation is complete.
Option 2: "Handle Sensitively" / Inaction (Warn informally and maintain status quo)
- Merits:
- Ensures uninterrupted food supply.
- Avoids confrontation with political heavyweights.
- Maintains administrative "peace."
- Demerits:
- Moral Moral Hazard: Encourages further corruption, the "nexus" gets emboldened.
- Dereliction of Duty: Violates the Code of Conduct and the Prevention of Corruption Act.
- Loss of Credibility: Media exposure will eventually lead to public unrest and loss of reputation for the officer.
Option 3: Strategic Action (Secure Supply-Chain First, then Enforce Accountability)
- Merits:
- Protects the Vulnerable: Ensures food security is not compromised.
- Procedural Fairness: Builds a watertight case that stands in court, making political intervention difficult.
- Sustainable Reform: Fixes the systemic loopholes rather than just punishing individuals.
- Demerits:
- Time-consuming, might be perceived as "slow" by the media initially.
3. Course of Action
Ms. Malhotra should adopt Option 3 (Strategic Action). Her approach must be guided by the Gandhian Talisman (focusing on the poorest) and the principle of "Antyodaya."
Step-by-Step Plan:
- Phase 1: Immediate Corrective Measures (The "Citizen-First" Approach)
- Alternative Supply Chain: Before suspending the corrupt dealers, she must map nearby Fair Price Shops (FPS) or government warehouses to "tag" the affected beneficiaries to the nearest functional/honest shop.
- Buffer Stock Release: Coordinate with the District Magistrate to release emergency buffer stocks through mobile vans or temporary distribution centers managed directly by the Revenue Department (Tehsildars/Naib Tehsildars) for 15 days.
- Phase 2: Enforcement and Accountability
- Suspension and FIR: Once the alternative supply is stabilized (within 48–72 hours), she must suspend the errant dealers and the "lower-level officials" involved.
- Show-Cause Notices: Issue formal notices to the supply officials, ensuring "Due Process" to prevent them from getting a stay order from a court later.
- Digital Audit: Conduct a third-party social audit to reconcile the "compliant" digital records with actual ground reality to gather foolproof evidence.
- Phase 3: Systemic Reform & Transparency
- Grievance Redressal: Set up a dedicated helpline or "Jan Sunwai" (Public Hearing) in the block to allow excluded households to register their names instantly.
- Community Oversight: Form "Vigilance Committees" comprising local SHGs (Self-Help Groups) and retired teachers to monitor future distributions.
Justification of the Action
- In Terms of Ethical Values
- Compassion and Empathy: By ensuring an alternative supply before taking "police action," she prioritizes the lives of the drought-prone population.
- Fortitude (Courage): Resisting "informal messages" and political pressure demonstrates the strength of character required in a civil servant.
- Probity: Upholding the highest standards of honesty by refusing to "handle the matter sensitively" (a euphemism for a cover-up).
- In Terms of Public Interest
- The Greatest Good for the Greatest Number (Utilitarianism) is achieved. While a few corrupt officials suffer, thousands of families receive their rightful entitlement.
- Restoring Public Trust in the state machinery is vital, especially when the media and civil society are skeptical.
- In Terms of Administrative Responsibility
- Constitutional Morality: As an SDM, her primary loyalty is to the Preamble's promise of "Social and Economic Justice."
- Accountability: Under the Essential Commodities Act and the National Food Security Act (NFSA), she is legally bound to prevent leakages.
- Objectivity: Her decisions are based on "ground verification and beneficiary testimonies" (facts) rather than "informal advice" (opinion).
Conclusion
Ms. Malhotra’s duty is not just to manage the status quo but to serve the public interest. By securing the food supply before striking the corrupt nexus, she adheres to the ethical maxim of "Minimizing Harm" while upholding "Retributive Justice." This approach ensures that the stomachs of the poor are full, while the pockets of the corrupt are empty.
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