Q. Sandeep Patel an IAS officer, was posted as Transport Commissioner. While performing chi’s duties he found that the whole of the Transport department including its Minister are steeped in corruption.
It is widely believed that the Minister of the Department has arranged posting of ‘bad elements’ to sensitive jobs with the sole objective of facilitating rent seeking. Due to this, corrupt practices took place mainly in check-posts.
There is heavy vehicle traffic to the neighbouring state which has many ports. There is a parking area where the drivers of the trucks first park the vehicle. They then collect ‘challans’ (demand note) after standing in a long queue before the window of the challan issuing officers.
The driver may have to wait in the queue anywhere between 15 minutes to an hour to collect the challan from the clerk. Along with the challan amount, the truck drivers also paid an ‘extra’ amount as indicated in a coded sign language by the challan issuing staff.
Further, due to the manual system, vehicles are held up for considerable time at the check-posts.
In Sandeep’s place how would you try to improve the system?30 Apr, 2021 GS Paper 4 Case Studies
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