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Online Grievance Management Portal: NCSC

  • 15 Apr 2021
  • 5 min read

Why in News

The Government launched the “Online Grievance Management Portal of National Commission for Scheduled Castes (NCSC)” on the occasion of 130th birth anniversary of Dr. B R Ambedkar.

  • The portal would make it easier for the SC population to register their complaints.

Key Points

  • About the Online Portal:
    • It has been designed in collaboration with the Bhaskaracharya Institute for Space Applications and Geoinformatics (BISAG-N), a Centre of Excellence under the Ministry of Electronics and Information Technology.
    • It will facilitate an end-to-end e-filing of complaints and grievances and their tracking.
      • It is for submission of complaints about atrocities against citizens who belong to the Scheduled Castes.
    • It is “intended to make the hearing processor" similar to India’s e-Courts project and allow grievance redressal for the country’s scheduled caste population in a “time bound manner".
    • It will supplement the physical submission of complaints and grievances.
  • About the National Commission for Scheduled Castes (NCSC):
    • NCSC is a constitutional body that works to safeguard the interests of the Scheduled Castes (SC) in India.
    • Article 338 of the Constitution of India deals with this commission.
      • It provided for a National Commission for the Scheduled Castes and Scheduled Tribes with duties to investigate and monitor all matters relating to safeguards provided for them, to inquire into specific complaints and to participate and advise on the planning process of their socio-economic development etc.
      • By the amendment in 2003, the erstwhile National Commission for SC and ST was replaced by two separate Commissions from the year 2004 which are: National Commission for Scheduled Castes (NCSC) and National Commission for Scheduled Tribes (NCST)-under Article 338-A.
  • Functions of the NCSC:
    • Monitoring and investigating all issues concerning the safeguards provided for the SCs under the Constitution.
    • Enquiring into complaints relating to the deprivation of the rights and safeguards of the SCs.
    • Taking part in and advising the central or state governments with respect to the planning of socio-economic development of the SCs.
    • Regular reporting to the President of the country on the implementation of these safeguards.
    • Any other function with respect to the welfare, protection, development and advancement of the SC community.
    • The Commission is also required to discharge similar functions with regard to the Anglo-Indian Community as it does with respect to the SCs.
    • Till 2018, the commission was also required to discharge similar functions with regard to the Other Backward Classes (OBCs). It was relieved from this responsibility by the 102nd Amendment Act of 2018.

Other Constitutional and Legal Provisions For Upliftment of the Schedule Caste

  • Article 15(4) refers to the special provisions for their advancement.
  • Article 16(4A) speaks of “reservation in matters of promotion to any class or classes of posts in the services under the State in favour of SCs/STs, which are not adequately represented in the services under the State’.
  • Article 17 abolishes Untouchability.
  • Article 46 requires the State ‘to promote with special care the educational and economic interests of the weaker sections of the people, and, in particular, of the Scheduled Castes and the Scheduled Tribes, and to protect them from social injustice and all forms of exploitation.
  • Article 335 provides that the claims of the members of the Scheduled Castes and the Scheduled Tribes shall be taken into consideration, consistently with the maintenance of efficiency of administration, in the making of appointments to services and posts in connection with the affairs of the Union or of a State.
  • Article 330 and Article 332 of the Constitution respectively provide for reservation of seats in favour of the Scheduled Castes and the Scheduled Tribes in the House of the People and in the legislative assemblies of the States.
  • Under Part IX relating to the Panchayats and Part IXA of the Constitution relating to the Municipalities, reservation for SC and ST in local bodies has been envisaged and provided.
  • The SC and the ST (Prevention of Atrocities) amendment Act, 2018.

Source: PIB

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