Total Questions : 1
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Case Study:
As an Airworthiness Officer with the Directorate General of Civil Aviation (DGCA), you have been assigned to conduct a post-crash safety audit following a tragic incident involving a major airline. A commercial aircraft operated by the airline crashed, resulting in fatalities, civilian property damage, and significant public concern over the safety of air travel.
During your audit, you uncover alarming issues with the airline's operations. These include recurring technical faults in the fleet, such as flight control irregularities, as well as incomplete and inconsistent maintenance logs. Despite multiple complaints from crew members over the years, these concerns were neither properly addressed nor escalated by the airline’s management.
Additionally, you find that the airline has inadequately maintained crew training records, casting doubt on the airline’s compliance with International Civil Aviation Organization (ICAO) safety standards. A crew member further alleges that the crashed aircraft had known mechanical issues and that staff complaints had been ignored for an extended period.
The airline is part of a well-connected and influential business group, with a strong public image. A senior executive from the airline downplays the severity of the issues, insisting they are minor and will be resolved. Furthermore, your superior has informally advised you to tread lightly, suggesting that highlighting these problems could harm national morale and cause a political backlash.
You are now faced with a difficult decision: should you file a thorough and detailed report of your findings, which could potentially trigger urgent reforms in the airline’s operations but may provoke political and personal risk? Alternatively, should you withhold certain findings to avoid causing harm to the airline’s reputation and national sentiment, despite the potential risks to public safety?
Questions:
(a) What are the key ethical issues present in this case? Highlight the conflicting duties and interests affecting your judgment.
(b) What are the options available to you? Discuss the merits and demerits of each.
(c) Which option would you choose and why? Justify your decision using relevant ethical principles and the responsibilities of a regulatory authority during a crisis.
GS Paper 4 Case Studies
