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MyGov Corona Helpdesk Chatbot

  • 06 Apr 2020
  • 2 min read

Why in News

  • The government’s dedicated WhatsApp chatbot MyGov Corona Helpdesk, which aims to provide timely updates and help citizens clear their queries on Covid-19, has been used by over 2 crore users just in two weeks since its launch.

Key Points

  • About the Chatbot
    • MyGov Corona Helpdesk chatbot has been developed by the Artificial intelligence (AI) chatbot company Haptik Infotech Pvt Ltd.
    • The chatbot helps eliminate misinformation & rumours, which are the primary outlets of panic for millions.
    • The MyGov Corona Helpdesk can be used by all WhatsApp users for free.
  • Users :
    • According to Haptik, more than 55 million messages have been sent by over 20 million users since the chatbot was launched by the government on March 20.
    • The ‘MyGov Corona helpdesk’ has processed over 28 million conversations on WhatsApp from users across the country while more than 20 million users have taken their queries to the chatbot within the 13 days since its launch.
  • Queries :
    • The bot caters to a set of predefined questions.
    • Frequent Queries: if a certain query is being asked by users frequently, then the Haptik team analyses those queries and adds them to the scope of the chatbot. Thus, catering to a wider set of questions.
    • Other Queries: If the chatbot receives a query that is not within the scope of the mentioned questions, it sends an automated response stating that it does not have that information.
  • Language :
    • The service was initially launched in English, and Hindi language was added later to assist the millions of Hindi-speaking users in the country.

Source: TH

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