- 22 Apr 2020
- 1 min read
Why in News
The Ministry of Health and Family Welfare has launched the “CovidIndiaSeva”, an interactive platform to establish a direct channel of communication during the covid-19 pandemic.
- It is a Twitter Seva solution where people can raise their queries @CovidIndiaSeva, enabling transparent e-governance.
- The @CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets and assigns them to the relevant authority for real-time resolution.
- Trained experts will share authoritative public health information swiftly at scale, helping to build a direct channel for communication with citizens.
- The dedicated account will be accessible to people be it local or national in their scope.