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CovidIndiaSeva Launched

  • 22 Apr 2020
  • 1 min read

Why in News

The Ministry of Health and Family Welfare has launched the “CovidIndiaSeva”, an interactive platform to establish a direct channel of communication during the covid-19 pandemic.

Key Points

  • It is a Twitter Seva solution where people can raise their queries @CovidIndiaSeva, enabling transparent e-governance.
  • The @CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets and assigns them to the relevant authority for real-time resolution.
  • Trained experts will share authoritative public health information swiftly at scale, helping to build a direct channel for communication with citizens.
  • The dedicated account will be accessible to people be it local or national in their scope.

Source: TH

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