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Consumer Protection Bill, 2019

  • 31 Jul 2019
  • 2 min read

Recently, the Lok Sabha has passed the Consumer Protection Bill, 2019, which seeks to strengthen the consumer rights and provides a mechanism for redressal of complaints regarding defects in goods and deficiency in services.

  • Apart from setting up of authorities for timely and effective administration and settlement of consumer disputes, the bill also seeks to bring in e-commerce under their jurisdiction and hold celebrities accountable for false and misleading advertisements of products that they endorse.
  • Apart from the consumer courts at the district, state and national level, the bill proposes a Central Consumer Protection Authority (CCPA) to promote, protect and enforce consumer rights as a class and protect them from unfair trade practices.
    • CCPA, envisaged as a regulator, can file a class action suit if required and would take immediate action on any consumer complaint.
  • The bill proposes strict action against the advertiser in case of misleading advertisements but not against the media through which the advertisement is being publicised.
    • Celebrities can be fined up to ₹10 lakh. For repeat offences, this may rise to ₹50 lakh, with a jail term of up to five years
  • It also provides for product liability action on account of harm caused to consumers due to defective products or deficient services.
  • The Bill will replace the earlier Consumer Protection Act, 1986.

Source: The Hindu

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