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National e-Governance Service Delivery Assessment

  • 01 Aug 2022
  • 3 min read

Why in News?

Recently, the website of the Ministry of Home Affairs (MHA) has been ranked first under Central Ministries Portal, and the Digital Police portal ranked second in a National E-Governance service delivery assessment (NeSDA) of websites of central government ministries.

What is National E-Governance Service Delivery Assessment?

  • About:
    • It is a periodic assessment intended to improve the effectiveness of States/Union Territories and the Central Government in delivery of their online services to citizens.
    • It is released by Ministry of Personnel, Public Grievances and Pensions.
    • In this assessment, the service portals were evaluated alongside their parent Ministry/portal Department's in this project.
    • The assessment was conducted by the Department of Administrative Reforms and Public Grievances (DARPG) in association with its knowledge partners NASSCOM and KPMG in 2021.
    • NeSDA 2021 is the second edition of NeSDA, the first edition was launched in 2019 and it is a biennial study.
  • Categorisation of Portal:
    • All Government portals that were evaluated were divided into two main categories-
      • States/Union Territories/Central Ministry portal.
      • State/Union Territory/ Central Ministry Services Portals.
  • Parameters:
    • There were four main parameters of assessment: -
      • Accessibility.
      • Content Availability.
      • Ease of Use and Information Security.
      • Privacy for Central Ministry Portals.
    • An additional three parameters were also used for the Central Ministry Services Portals -
      • End Service Delivery.
      • Integrated Service Delivery.
      • Status and Request tracking.
  • Recent evaluation of NeSDA 2021:
    • In the case of MHA, the National Crime Records Bureau (NCRB) Digital Police portal was shortlisted for evaluation under the Services Portal.
    • Accordingly, the main website of Ministry of Home Affairs was chosen as the parent Ministry portal for evaluation.
    • In the category of State/UT portal, among group A states- Kerala became a front runner and the progress was made by Tamil Nadu followed by Punjab.
    • Among group B states- Odisha being at top followed by Uttar Pradesh and Bihar.
    • Among North-Eastern states Nagaland, Meghalaya and Assam are at top.
    • Among UTs, J&K topped followed by A&N, Puducherry, Delhi and Chandigarh.

Source: PIB

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