Rapid Fire
National Conference on Good Governance Practices
- 22 Jul 2025
- 2 min read
The National Conference on Good Governance Practices was held in Bhubaneswar, Odisha, jointly organized by the Department of Administrative Reforms and Public Grievances (DARPG) and the Odisha government, with a focus on governance innovation and grassroots impact.
- Theme: “Good Governance Practices” featuring award-winning initiatives under the Prime Minister’s Awards for Excellence in Public Administration.
- Highlighted Innovative Digital Tools: The conference highlighted Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) and Digital Life Certificate (also known as Jeevan Pramaan) have become global models for innovative governance.
- CPGRAMS: It is a 24x7 online platform for citizens to lodge grievances related to public service delivery.
- Launched by the Department of Administrative Reforms & Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances & Pensions, it connects all central ministries and state departments.
- It also allows appeals if the resolution is unsatisfactory. However, it excludes Right to Information queries, court or sub-judice matters, religious issues, and service-related grievances of government employees.
- Jeevan Pramaan: It is a biometric-enabled digital service launched in 2014 to simplify life certificate submission for pensioners. Instead of appearing in person, pensioners can now digitally verify their identity through a mobile app or online platform.
- This ensures continued pension disbursement while reducing fraud. It is available to Central, State, and other government pensioners.
- Over 10.31 crore digital life certificates have been submitted through Jeevan Pramaan since its launch in 2014, reflecting its wide adoption among pensioners.
| Read more: Decoding Good Governance |
