Decisions of the Central Consumer Protection Authority
Testimonials by consumers on grievance redressal
What is the Significance of Jagriti Mascot?
In addition to increasing the campaign's presence in digital and multimedia channels, it would heighten consumer rights awareness.
It would be shown with the tagline “Jago Grahak Jago” in various media campaign.
UPSC Civil Services Examination Previous Year Question (PYQ)
Q. With reference to ‘consumers’ rights/privileges under the provisions of law in India, which of the following statements is/are correct? (2012)
Consumers are empowered to take samples for food testing.
When a consumer files a complaint in any consumer forum, no fee is required to be paid.
In case of death of consumer, his/her legal heir can file a complaint in the consumer forum on his/ her behalf.
Select the correct answer using the codes given below:
(a) 1 only (b) 2 and 3 only (c) 1 and 3 only (d) 1, 2 and 3
Under the Food Safety and Standards Act passed by Parliament, buyers have been empowered to take food samples, get those tested and lodge complaints for prosecution of accused. Hence, statement 1 is correct.
A consumer does not need a lawyer to file a complaint or to fight his case in the consumer court. He can file the complaint himself. A consumer is not required to pay any court fee, but just a nominal fee depending on the type of court and the claim amount. Hence, statement 2 is not correct.
Under the consumer protection act it has been provided that in case of death of a consumer, his legal heir or representative can file complaint in the consumer court. Hence, statement 3 is correct. Therefore, option (c) is the correct answer.