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Emotional intelligence

3 Solved Questions with Answers
  • 2016

    7. Anger is a harmful negative emotion. It is injurious to both personal life and work life. (2016)

    (a) Discuss how it leads to negative emotions and undesirable behaviours.

    (b) How can it be managed and controlled?

    (a) Anger is an emotion characterized by antagonism toward someone or something you feel has deliberately done you wrong. For many people anger results in negative emotions like irritability, rage, wrath, stress, resentment, hate, loss of confidence, depression etc. Further, anger prevents logical thinking. Usually decisions made in anger are made in haste, and don't hold up well to the light of day. One almost always regrets things said or done in anger.

    (b) Uncontrolled anger can lead to several problems—problems at work, in one’s personal relationships, and in the overall quality of one’s life. It is therefore important to manage anger before it leads to other serious problems.

    For this, it is essential to understand one’s anger and why it happens. It is about learning and practicing better ways of expressing anger, and knowing how to prevent it from occurring in the first place. Specifically, anger management is about knowing the triggers and early warning signs of anger, and learning techniques to calm down and manage the situation before it gets out of control. A common strategy for managing anger is to distract one's mind from the situation. Try taking long deep breaths, counting to ten, playing soothing music, talking to a good friend etc.

  • 2017

    6. (a) How will you apply emotional intelligence in administrative practices? (2017)

    Emotional Intelligence can be defined as an ability to comprehend and manage one’s emotions and also of others. It is important for making sound and objective decisions thus making it crucial for success as an administrator.

    EI can be applied to administrative practices in the following manner -

    • Being self-aware as an administrator helps us in having a clear picture of our strengths and weaknesses. If people are self-aware, they always know their feelings and how emotions affect the people around them.
    • Administrators must self-regulate themselves effectively. A self regulated administrator would not verbally attack others, make rushed or emotional decisions and/or stereotype people or compromise values
    • Administrators should constantly motivate themselves and their team members thus consistently working towards their goals. This also helps in maintaining an extremely high standard for the quality of their work.
    • Applying empathy in administrative practices is critical to managing a successful team or organization. Administrators with empathy have the ability to put themselves in someone else’s situation.
    • By developing social skills administrators would also become great communicators thereby getting their team support and will also be good at managing change and resolving conflicts diplomatically. 

    To summarize emotional skills have gained foothold in the public administration sector and are essential for good administrative practices and customer service.

  • 2019

    5. (b). “Emotional Intelligence is the ability to make your emotions work for you instead of against you.” Do you agree with this view? Discuss.

    Emotional Intelligence (EI) refers to the ability to understand one’s own emotions and those of others to regulate and manage them and utilize them to execute tasks. It is the basis of the social skills of administrators that contribute to organizational effectiveness.

    These set of skills are imperative to deal with the challenges of administration such as political interference, communication with people and conflict management.

    E.I. works in your favour in the following manner:

    • It helps in maintaining objectivity while dispensing work
    • It leads to efficient and desired outcomes.
    • Increases trust among colleagues.
    • Reduces stress and any extreme outburst.
    • Helps in understanding the state of mind of others.
    • Prepares you to deal with unexpected circumstances.
    • Emotional Intelligence could help an officer to be motivated and to inspire her/his subordinates to execute the given tasks efficiently.
    • In Decision making, Emotional Intelligence helps civil servant in restricting the overflowing of their emotions and keeping their temperament under control in case of any unwarranted influences.
    • Moreover, EI helps the civil servant to have an empathetic attitude towards the common people, especially poor and vulnerable ones.

    Eg1: If you had a fight at home just before coming to office, then there is a strong possibility of a spillover of the bad mood at workplace in the form of shouting at the colleagues or being rude and excessively defensive. But, if you are good at E.I., then you’ll calm yourself down, managing your extreme emotions. This will assist you in better discharging your duties to the best of your capabilities.

    So, this way , you moulded your emotions to work for you, rather than letting them create a hindrance for you.

    Eg2: Suppose, you are supervising a very important project in the public domain with a strict deadline. As the deadline approaches, if you have low E.I. you will get easily agitated, anxious, frustrated, discouraged and pessimistic. This will create further obstacles for your projects.

    But, if you have high E.I. then you will excel, motivate your team members to expedite the work, will calmly think of other innovative ways to hasten the work through a positive outlook and happy disposition.

    Thus, E.I. helps in curbing the randomness and extremity of emotions. This further leads to a positive perspective and stable performance rather than creating any hindrance which may go against us.

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