Emergency Response Support System (ERSS) has been launched for Himachal Pradesh.
Himachal Pradesh is the first state to launch pan-India single emergency number ‘112’ under ERSS.
Under this project, one Emergency Response Centre (ERC) is established along with District Command Centers (DCCs) covering entire State.
This marks the commencement of a single number based 112 emergency services which will connect to Police, Fire, Health and other helplines through an Emergency Response Centre in the State.
Emergency Response Centre is integrated with Police (100), Fire (101), Health (108) and Women helpline (1090) Services to provide emergency services via single emergency number - 112.
This service will remove the need for citizens to remember multiple helpline numbers.
The service also includes a ‘112 India’ mobile app integrated with Panic Button of smartphones and ERSS State website for ease of citizen in availing immediate assistance.
To increase the effectiveness of Emergency Response, the ERC has also been integrated with Location Based Services provided by Telecom Service Providers.
To ensure safety of women, a SHOUT feature has been introduced in ‘112 India’ mobile app to seek immediate assistance from registered volunteers in the vicinity apart from the immediate assistance from Emergency Response Centre.
ERSS was formed on the recommendation of Justice Verma Committee, formed in the backdrop of unfortunate incident of Nirbhaya in December 2012.
‘Emergency Response Support System (ERSS)’ was earlier known as Nationwide Emergency Response System.
Central Government has allocated funds under Nirbhaya Fund for implementation of ERSS project across the country.
