Bihar
Regional Consumer Protection Workshop in Bihar
- 14 Jan 2026
- 2 min read
Why in News?
The Government of India, organised a Regional Workshop on Consumer Protection in Patna, Bihar for the Eastern States of India.
Key Points
- Patna as Regional Hub: The workshop held in Patna, Bihar, covered Bihar, Jharkhand, West Bengal and Odisha, highlighting Bihar’s emerging role in regional consumer protection reforms.
- Objective of the Workshop: The focus was on speedy disposal of consumer cases, effective execution of commission orders, and adoption of technology-driven grievance redressal.
- Organized by: Department of Consumer Affairs.
- National Consumer Helpline:
- Toll-free number 1915 and online portal for complaint registration.
- Multi-lingual support to ensure wider accessibility.
- Enabling digital tracking, faster response, and analytics-based monitoring.
- E-Jagriti : E-Jagriti integrates e-Daakhil, video conferencing, real-time dashboards and AI tools to streamline case management and reduce procedural delays.
- Protection in Digital Markets: The workshop addressed challenges of dark patterns and misleading online practices, stressing the need for strong consumer safeguards in e-commerce.
- Outcome: The event concluded with consensus on building a transparent, efficient, and technology-enabled consumer protection framework for Eastern India.
| Read More: e-Daakhil, Dark patterns, AI, e-commerce, Consumer Protection |
