Delhi to Adopt UP's Digital Grievance Redressal Model

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Delhi is set to adopt Uttar Pradesh (UP)'s Integrated Grievance Redressal System (IGRS) and the CM Dashboard to improve governance and ensure efficient grievance management.

About: IGRS is a comprehensive grievance redressal system in Uttar Pradesh aimed at promoting good governance through the use of advanced technology and involving all stakeholders.
Key Features:
- Citizens can easily and conveniently file grievances, track them across various platforms, and receive timely and satisfactory responses in terms of both quality and resolution.
- The system allows citizens to interact transparently with Government Departments/Offices, facilitating a smooth communication process.
- All complaints, regardless of the source, are centralized on a single platform, enhancing accessibility, monitoring, and effective resolution by relevant departments.

UP-DARPAN Dashboard for the Chief Minister helps in analytical review of projects/schemes through department ranking, district ranking, Timeline Series, and Statistical Graphical reports.
- D A R P A N (Dashboard for Analytical Review of Projects Across Nation) is a configurable multilingual product of the National Informatics Centre (NIC).
  - It facilitates the presentation of real-time data on Key Performance Indicators (KPIs) of selected government schemes/projects to all the levels (State, Division, District) of officers for planning, evaluation, and monitoring.
  - DARPAN provides seamless authentication and integration with the user repository through secure APIs for automatic update of data on a predefined frequency.

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