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Report on Assessment of Cleanliness Standards at Major Railway Stations
Mar 22, 2016

Indian Railways is the third largest rail network with approx. 66,000 route kilometre stretch covering more than 8000 stations.  Consequent to the launch of ‘Swachh Bharat Abhiyan’, the Indian Railways had also  launched ‘Swachh Rail Swachh Bharat Abhiyan’ to achieve the vision of ‘Clean India’ by 2nd Oct’ 2019.

In the Rail Budget presented in 2015 and 2016, series of measures to improve the cleanliness on stations were announced to take forward the momentum of ‘Swachh Rail Swachh Bharat’.  One of the measures given in 2016 Budget is ranking of A1 and A category stations based on regular periodic third party audit and feedback from passengers.

Salient Features of the Report

  • Indian Railways commissioned a passenger feedback survey on cleanliness at major railway stations.

  • The survey was conducted through interviews with passengers who were asked to rate the cleanliness of stations on 40 different parameters.

  • The task of survey was entrusted to Indian Railway Catering and Tourism Corporation (IRCTC).

  • Indian Railways has established a new Cleanliness Directorate in Rail Bhawan to closely supervise the cleanliness campaigns launched by Railways.

  • 75 A1 category and 332 A category stations (407 stations in all) across 16 zonal railways were taken up for survey on cleanliness of stations based on passenger feedback.

  • Feedback from the non-railway survey providers at stations and Railway officials who are part of the Service Improvement Group (SIG) at stations were also captured in the survey.

  • The survey was conducted through interviews with respondents on the questionnaire on cleanliness indicators, which was done face to face by survey teams by visiting each of the 407 stations across 16 Zonal Railways.

  • Every passenger was asked to rate the cleanliness of stations objectively on 40 different cleanliness parameters.

Purely based on the passenger feedback on the cleanliness of stations and the analysis there-of, 407 major stations have been given rankings in the Preliminary Report submitted by the IRCTC, after the scrutiny of which Ministry of Railways will take further action for improving the cleanliness standards at major stations of Indian Railways.

Cleanest & Dirtiest Stations

  • Surat and Rajkot in Gujarat are among the cleanest train stations in India while Mughalsarai in Uttar Pradesh and Pune are among the dirtiest.

  • The station at Bilaspur in Chhattisgarh was third among the 75 A1-category railway stations followed by Solapur and Mumbai Central in Maharashtra, Chandigarh, Bhubaneshwar (Odisha) and Vadodara (Gujarat).

  • Bringing up the rear were Guwahati, Hazrat Nizamuddin (Delhi), Sealdah (West Bengal), Kanpur Central (UP), Bhopal (Madhya Pradesh) and Muzaffarpur (Bihar).

  • In A Category (332 stations), among the top 10 cleanest stations were Beas (Punjab), Jamnagar and Gandhidham (Gujarat), Vasco-Da-Gama (Goa), Kumbakonam (Tamil Nadu) and Nasik Road (Maharashtra).

  • Shahganj, Ballia and Janghai (Uttar Pradesh), Madhubani and Bakhtiyarpur (Bihar) and Raichur (Karnataka) were among the 10 least clean stations.

It will work as a mirror to the Railways which will show the real picture of the Railways in order to decide further steps to be taken to improve cleanliness drive.


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