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Operation Five Minutes: A Mobile App for Unreserved Rail Tickets
Apr 29, 2015

Indian Railways launched Mobile Application for Paperless Unreserved Ticketing on Egmore-Tambaram Suburban Section of Chennai. This is a pilot project covering 15 stations in Southern Railway and will be extended to entire country in phases. The Indian Railways is committed to ‘Operation Five Minutes’ – that is, purchase of an unreserved ticket within five minutes.

  • It will allow the passenger to buy a ticket on the move and allow him or her to board the train with the ticket secured on his or her mobile phone, without any need for printing the ticket.

  • All over India, nearly two crore passengers obtain unreserved tickets daily through nearly 11470 counters and 5836 locations generating about Rs. 52 crore of revenue per day.

  • This paperless Unreserved Ticketing Mobile Application ‘Utsonmobile’ will work both for Android and Widows platforms.

  • This will eliminate the need for printing of Unreserved Tickets on ATVMs at the stations. User can download ‘App’ from Google Play Store or Window Store.

  • The application is being rolled out as a pilot between Chennai Egmore & Tambaram suburban Section of Southern Railway covering 15 stations.

  • For paperless ticketing, GPS co-ordinates of suburban railway track on the Chennai Egmore-Tambaram section, plus 15 meters on either side of the tracks have been earmarked as Geo-Fencing area within which no ticket booking is allowed in order to ensure that passengers have ticket before commencing the journey.

  • After implementation of paperless ticketing, facility of printing paper ticket at ATVM will not be available on Chennai-Egmore to Tambaram Section.

  • The application provides necessary on-screen alerts to guide the passenger during the booking process.

  • Payment for the ticket is done through the ‘Railway Wallet’ feature in the “App”.

  • After booking the ticket, the passenger will get the ticket confirmation screen which contains limited information of the ticket.

  • The paperless journey ticket will be stored in the local mobile application database in the encrypted form which cannot be tampered with.

  • The passenger has to start the journey within 1 hour as per policy for suburban sections.

  • Ticket booked in paperless mode cannot be cancelled in order to prevent claiming of refund after travel.

  • The ticket has distinct colour scheme everyday and it is embedded with Quick Response (QR) code.

  • It cannot be forwarded to another mobile or edited or printed.

  • The old invalid tickets will be removed from the mobile device through a sync feature in the ‘App’.

  • For the purpose of ticket checking, the application has various features such as colour scheme, show ticket features, secret code of the day, booking time of the ticket and scrolling of legend ‘IR UNRESERVED TICKETING’. In case of mobile in disconnected mode, it will be checked through QR Code.


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