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Civil Aviation Ministry Launches 'Know Your Rights' Portal
Oct 13, 2014

Recently, Directorate General of Civil Aviation (DGCA) launched Know Your Rights (KYR) portal. It would provide information on the rights of passengers in cases of delays, cancellation and denied boarding, lost, delayed, misplaced and damaged baggage; and on matters related to booking, airfare components and refund of air tickets. The information on availability of the Grievance Redressal Mechanism, names of nodal officers and contact numbers would be shared with the public on the portal.

Apart from it, Airports Authority of India (AAI) has developed a No Frills Airport model to promote tourism industry and other economic activities in tier 2 and tier 3 cities. It is committed to start work in five selected locations in Tezu (Arunachal Pradesh), Hubli and Belgaum (Karnataka), Kishangarh (Rajasthan) and Jharsuguda (Odisha) in this financial year. AAI has also awarded the contract to construct a new integrated terminal building at Veer Savarkar International Airport, Port Blair with the capacity to handle 600 domestic and 600 international passengers. It has also signed an MoU with Solar Energy Corporation of India (SECI) for the establishment of solar power plants of 50 MW capacity to tap alternate sources of energy. Solar Photo Voltaic Power Plants would be set up at AAI airports to meet not only their own requirements but also to feed the surplus power generated to the local grid playing the progressive role of prosumer. 


A state of the art automation system at Kolkata has been installed and data from 9 Radars and 8 ADS-B stations have been integrated into the system. The system provides the controllers with decision making tools, safety alerts and conflicted predictions and detection tools leading to enhanced safety and efficiency of aircraft operations. Similarly, an ATM automation system at Mumbai has been upgraded and Radar data from Mumbai, Bhopal, Ahmadabad, Udaipur, Hyderabad, Porbander, Bellary and Nagpur Radars have been integrated into the system leading to an enhanced and seamless Radar coverage. 


In order to facilitate disabled passengers, an order in the form of Civil Aviation Requirements (CAR) has already been issued on extra facilities to be provided to disabled passengers. The said order, besides existing facilities, extends facilities like blocking of two window seats till 24 hours before departure, delivery of check-in baggage either at the ladder point or exit of escalator belt, airline ground handling staff with specialized training and compensation on the damage of assistive equipment. CISF has established Helpdesk at 76 airports for assisting the passengers. QR code-based mobile application for public grievance system has started at 20 airports.


Helpline Number : 87501 87501
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