Haryana Launched ‘Bhu-Mitra’ WhatsApp Chatbot | 16 Mar 2026

Why in News? 

The Haryana government has launched “Bhu-Mitra”, a WhatsApp-based chatbot to provide 24×7 access to land and revenue-related services, making government services more accessible and transparent for citizens. 

Key Points: 

• Bhu-Mitra Chatbot: The Bhu-Mitra WhatsApp chatbot has been introduced by the state’s Revenue and Disaster Management Department to allow citizens to access land and revenue services through a simple conversational interface on WhatsApp. 
  • The chatbot provides round-the-clock assistance, enabling people to obtain services directly on their smartphones without visiting government offices or navigating complex online portals. 
• Core Revenue Services: Through the chatbot, citizens can access four key services — copy of Jamabandi (land ownership and cultivation records), copy of Mutation (change in ownership), compensation registration, and deed registration support. 
  • The chatbot also allows deed token generation, land demarcation requests, complaint registration related to land and revenue issues, and real-time tracking of complaint status. 
• Language Accessibility: The platform is available in Hindi and English, ensuring wider accessibility for citizens across the state, including rural users. 
• Governance: The initiative aims to reduce bureaucratic delays, minimise physical visits to offices, and enhance transparency and efficiency in land-related governance. 
  • The chatbot forms part of broader digital reforms in the revenue department, which include initiatives like paperless registry systems and online land services to promote transparent and citizen-centric governance.