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Pharma Jan Samadhan - Scheme Launched
Mar 16, 2015

The Union Chemicals & Fertilizers Ministry launched Pharma Jan Samadhan Scheme. It is a web enabled system for redressal of consumers’ grievances relating to pricing and availability of medicines, created by National Pharmaceutical Pricing Authority (NPPA).

Key Features

  • The ‘Pharma Jan Samadhan’ scheme has put in place a speedy and effective complaint redressal system with respect to availability and pricing of medicines.

  • It would serve as a robust e-governance tool for protection of consumers’ interests through effective implementation of the Drugs (Price Control) Order 2013.

  • ‘Pharma Jan Samadhan’ will provide consumers and others with an on-line facility to redress their complaints relating to over-pricing of medicines, non-availability or shortage of medicines, sale of new medicines without prior price approval of NPPA, and refusal of supply for sale of any medicine without good and sufficient reason.

  • NPPA will initiate action on any complaint within 48 hrs of its receipt.

  • This pharma-literacy initiative would create awareness among the people and would act as a deterrence against black-marketing, spurious medicines, and inflated cost of drugs.

 


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