Study Material | Test Series | Crash Course
Drishti IAS
call1800-121-6260 / 011-47532596
Drishti The Vision Foundation
(A unit of VDK Eduventures Pvt. Ltd.)
Current Affairs Crash Course Download Player Download Android App
MADAD Call Center for NRIs
Feb 11, 2015

MADAD is a collaborative effort of the Ministry of External Affairs (MEA) and the Ministry of Overseas Indian Affairs (MOIA) to extend a helping hand to Indians abroad requiring consular assistance.

  • MADAD allows direct registration of the grievances by the members of the public and effective monitoring of the grievance handling process thereafter, until it is redressed.

MADAD incorporates several innovative features:

  • Flexible architecture to handle a variety of grievances.

  • Linking of similar grievances on the basis of passport number to avoid duplication.

  • Automatic escalation and enhancement of priority, provision for a call centre in the future to handle telephonic queries.

  • Colour-coded dashboards for easy assessment.

  • Monitoring a centre in the future to handle telephonic queries.


Helpline Number : 87501 87501
To Subscribe Newsletter and Get Updates.

http://www.drishtiias.com/upsc-current-affairs-article-MADAD-Call-Center-for-NRIs